Forum Discussion

portlanderic's avatar
portlanderic
New Contributor
2 years ago

Keyboard covers Master Password field on iPhone

When prompted to login on the 1password app on iPhone, the master password field is covered up by keyboard making it very difficult to login. I see this bug has been posted about going back 5 years ...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

portlanderic

Thank you for the reply. I can confirm that you're seeing a known issue that our developers are currently working to get fixed. Please keep 1Password updated so that you receive the fix as soon as it is included in a future update.

For the time being, I recommend that you enable Touch ID or Face ID unlock for 1Password on your iPhone to reduce the number of times that you need to enter your account password:

Once Touch ID or Face ID is enabled for 1Password, you may still have to enter your account password from time to time. When you're prompted for your account password, try opening 1Password from your home screen, not from inside of another app and enter your password there. Once you've done that you'll be able to unlock 1Password using your fingerprint or face the next time that you try to fill or save a login.

I'm sorry again for the inconvenience.

-Dave