Forum Discussion

ehuggz's avatar
ehuggz
New Contributor
10 months ago

Keyboard does not work in Windows Hello

I've been using Windows Hello PIN quite successfully for a long time. Now I get a Windows Hello prompt to enter my PIN when attempting to unlock an Account -and I cannot type anything, i.e. typing ...
windows
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
10 months ago

ehuggz and khk

Thank you for the version information. So that the team and I can look into this further, I'd like you both to:

  1. Update to 1Password for Windows version 8.10.54: How to keep 1Password up to date
  2. Reproduce the issue again.

Then I'd like to ask you to create a diagnostics report from your Windows PC:

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave