Getting started with 1Password for your growing team, or refining your setup? Our Secured Success quickstart guide is for you.
Forum Discussion
Keyboard does not work in Windows Hello
I've been using Windows Hello PIN quite successfully for a long time.
Now I get a Windows Hello prompt to enter my PIN when attempting to unlock an Account -and I cannot type anything, i.e. typing ...
1P_Dave
Moderator
ModeratorHello everyone,
Our development team believes that they have found the cause of the issue. Since there are certain situations where Windows doesn't allow for the easy focus of a Window, the 1Password app uses a workaround that includes sending keyboard input (including the Shift key). This keyboard input is activating the Shift key and sometimes not releasing it in the Windows Hello prompt which can cause an issue where no other input is accepted in the prompt when attempting to enter your PIN.
A fix is currently being coded and we hope to have it available for testing soon. I'll update this thread as soon as I have more news to share. For the time being, as others have noted, you can copy and paste your PIN into the Windows Hello prompt.
-Dave
ref: dev/core/core#34377
ref: cxt3/-/issues/199
