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Forum Discussion
pboling
2 years agoNew Contributor
latest version fails to unlock using correct password most of the time
This is very bizarre behavior. I have my password very memory mapped, and likely type it correctly above 99% of the time. Lately 1Password, whether the main app, the browser unlock, or the system p...
1P_Dave
Moderator
2 years agoHello pboling! 👋
I'm sorry that you're running into trouble when unlocking 1Password. I'm not seeing other reports of the same issue from other customers and I'd like to investigate further. The next time that the issue occurs please note the time when 1Password told you that the correct password was wrong, verify that the correct password was typed in by clicking on the reveal button, and then I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com
.
With your email please include:
- A link to this thread: https://1password.community/discussion/147369/latest-version-fails-to-unlock-using-correct-password-most-of-the-time
- Your forum username:
pboling
- The exact time when 1Password told you that the correct password was wrong.
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave