Getting started with 1Password for your growing team, or refining your setup? Our Secured Success quickstart guide is for you.
Forum Discussion
Solved
Linux desktop client crashes on startup
Since updating to the latest version of the client, the Linux desktop client consistently crashes on first startup, and sometimes crashes again after already running.
I have the browser extension ...
Hello folks,
I'm sorry that 1Password for Linux is crashing when you first first boot your device. This is a known issue that our development team is investigating and hopes to fix in a future update to 1Password. While I don't have a timeline on when a fix will be released, the fix will be noted in our release notes as soon as it is available.
As noted in this thread, the issue should only affect the first launch after boot and subsequent launches of the 1Password app should work normally. If you're seeing different behaviour then please reach out to support@1Password.com so that we can dig deeper.
-Dave
I'm on EndeavourOS. I just used KDE Plasma 6.x for some weeks and didn't have this crash on startup.
Thought, it was resolved. But switched to Gnome 47 and updated to Gnome 48 some days ago. Now I get this crash on nearly every start of the OS. I got a popup where I'm able to ignore this error or send a report. On every crash I send a report and I hope they reach the developers ...
I'm using latest 1Password offered via AUR.
Looking forward to a fix.
1P_Dave
Moderator
ModeratorThank you for that information, I've passed it along to our development team. I'm sorry again for the disruption the issue is causing.
-Dave
Hey Dave,
Sorry for the delay. Just wanted to thank you for your reply and wanted to say, that because of that issue I switched from GNOME back to KDE Plasma. The startup issue disappeared. Now I'm back on GNOME 48 and the issue is still there.
Every time I start up my Linux (EndeavourOS) I got the following error message.
Just emailed support team with my Diagnostics Report attached. My support ticket ID is XWK-47424-352.
Hopefully you are able to narrow down the issue and fix it. Thanks!
- 1P_Dave
Thank you both for confirming that you don't see the issue when switching to KDE Plasma. I've noted that in our internal work item for the issue so that our developers are aware.
So that the team can take a better look at the delay with Quick Access that you're running into, I'd like to ask you to reproduce the issue again and then immediately create a diagnostics report from your Linux device
Send a diagnostics report (Linux)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/linux-desktop-client-crashes-on-startup/110161/replies/155026
- Your forum username: benvp
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
I can confirm that this is the case. I switched to Plasma recently, too. Issue fully disappeared. But since a while it always takes a while for 1Password Quick Access to show up. When hitting the shortcut it always takes around 4-5 seconds until it appears. Sometimes it's even stuck. Don't know if this happens in GNOME, too.
