Forum Discussion

edtpg's avatar
edtpg
New Contributor
11 months ago
Solved

Linux desktop client crashes on startup

Since updating to the latest version of the client, the Linux desktop client consistently crashes on first startup, and sometimes crashes again after already running. I have the browser extension ...
linux
  • 1P_Dave's avatar
    1P_Dave
    8 months ago

    Hello folks, 

    I'm sorry that 1Password for Linux is crashing when you first first boot your device. This is a known issue that our development team is investigating and hopes to fix in a future update to 1Password. While I don't have a timeline on when a fix will be released, the fix will be noted in our release notes as soon as it is available. 

    As noted in this thread, the issue should only affect the first launch after boot and subsequent launches of the 1Password app should work normally. If you're seeing different behaviour then please reach out to support@1Password.com so that we can dig deeper.

    -Dave

jesusjimsa's avatar
jesusjimsa
Occasional Contributor
7 months ago

Hi,

Any updates on this? It's still happening in Ubuntu 22.04.

I have extension version 8.10.64.7 in Firefox 136.0.2. And the app version is 8.10.68.

It crashes almost every day on startup and I get a prompt asking me to accept, cancel or report. Does reporting do anything?

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    7 months ago

    jesusjimsa 

    I'm sorry for the disruption to your workflow. The issue is still open in our development team's backlog.

    -Dave

    • benvp's avatar
      benvp
      New Contributor
      6 months ago

      Can you please bump this in priority? This is insanely annoying and present for really long time now. It seems to me that it got even worse over time. It's not tied to the first boot and often silently crashes during the day.

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        6 months ago

        benvp 

        I'm sorry that 1Password is crashing while you're using it throughout the day. It sounds like you might be running into a different issue than the one being described in this thread which is generally limited to a crash when first starting your Linux device. 

        So that I can investigate your situation further, I'd like to ask you to create a diagnostics report from your Linux device:

        Send a diagnostics report (Linux)

        Attach the diagnostics to an email message addressed to support@1password.com

        With your email please include:

        • A link to this thread: https://www.1password.community/discussions/1password/linux-desktop-client-crashes-on-startup/110161/replies/154158
        • Your forum username: Benvp


        You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

        -Dave