Forum Discussion

edtpg's avatar
edtpg
New Contributor
1 year ago
Solved

Linux desktop client crashes on startup

Since updating to the latest version of the client, the Linux desktop client consistently crashes on first startup, and sometimes crashes again after already running. I have the browser extension ...
linux
  • 1P_Dave's avatar
    1P_Dave
    1 year ago

    Hello folks, 

    I'm sorry that 1Password for Linux is crashing when you first first boot your device. This is a known issue that our development team is investigating and hopes to fix in a future update to 1Password. While I don't have a timeline on when a fix will be released, the fix will be noted in our release notes as soon as it is available. 

    As noted in this thread, the issue should only affect the first launch after boot and subsequent launches of the 1Password app should work normally. If you're seeing different behaviour then please reach out to support@1Password.com so that we can dig deeper.

    -Dave

pwhz's avatar
pwhz
Occasional Contributor
1 month ago

I just wrote this reply and in doing so something occurred to me: It's insane that it has got to the point where users are explaining in detail what the bug is and how to fix it (and it's not just me – other users have pointed out what's wrong as well), and still nobody on the dev team is doing anything about it. We could not have made it any easier.

This bug in particular is what's making me think that I will not be renewing my 1Password subscription. I like 1Password on the whole, but this is very poor, and frankly it seems my money would be better spent elsewhere. There is no excuse for not fixing this bug now that it has been made so plain what is causing the problem. (Or maybe there is an excuse? If it's not as simple as we think, why not ask us for advice? We've already shown that we're capable of figuring this stuff out.)

1P_Dave​ When did you last speak to the dev team about this, and what did they actually say? Are they working on it, or is it just in a backlog somewhere, busy being ignored? Are they aware of the diagnoses that various users have made here?

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
1 month ago

pwhz​ 

Thank you for the ping and for the suggestion that some Linux crashes may be related to how 1Password handles SIGTERM/SIGINT. While we haven’t been able to reproduce the issue consistently ourselves, our development team is looking into adding improved signal handlers for SIGTERM and SIGINT. These improvements should appear within the next few releases and our team will monitor the results.

-Dave

  • AJCxZ0's avatar
    AJCxZ0
    Silver Expert
    1 month ago
    1P_Dave wrote:

    we haven’t been able to reproduce the issue consistently ourselves

    You know some folks who can reproduce the issue consistently and are willing to help.

    These improvements should appear within the next few releases and our team will monitor the results.

    That's good news. They will see the drastic drop-off in the reports which we send every time the client "crashes" on launch, right?