Forum Discussion

Former Member

4 years ago

Cannot log in using old iPad

I resurrected an old iPad I had lying around and installed 1Password on it. Apparently, the current version is not compatible with the iPad, but I could download the “last compatible version,” which I did. App starts up OK, but I cannot log into my account. I scan the QR code for my account and then enter my password, but I always get the error “Check Your Email and Secret Key.” I have checked, double-checked, triple-checked everything. Is the issue that my iPad is old and is no longer supported? Please advise. Thank you.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: 10.3.3
Sync Type: Not Provided

ios

3 Replies

1P_Dave
Moderator
11 months ago
Hello wyssaj! 👋

Thanks for the question! It sounds like the Only fill on this exact domain autofill behaviour is what you might be looking for. Take a look:

Change where a login is suggested and filled

Let me know if I misunderstood. 🙂

-Dave

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\n\n

I have now uninstalled and reinstalled everything and everything is up to date.

\n\n

Endlessly loads once i login
\nAsks me to relogin all the time (feels random - as I haven't closed the browser etc.)
\nWill not integrate with desktop \"Integration status connection problem\"

\n\n

Please advise.

\n\n

LAMH

\n\n

1Password Version: 1password app 8.10.48
\nExtension Version: Latest
\nOS Version: Mac Sonoma 14.7
\nBrowser: Chrome (updated)

","body@stringLength":"532","rawBody":"

\n\n

I have now uninstalled and reinstalled everything and everything is up to date.

\n\n

Endlessly loads once i login
\nAsks me to relogin all the time (feels random - as I haven't closed the browser etc.)
\nWill not integrate with desktop \"Integration status connection problem\"

\n\n

Please advise.

\n\n

LAMH

\n\n

1Password Version: 1password app 8.10.48
\nExtension Version: Latest
\nOS Version: Mac Sonoma 14.7
\nBrowser: Chrome (updated)

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Loading and signing out issue in chrome","moderationData":{"__ref":"ModerationData:moderation_data:36934"},"body":"

leighh

\n\n

Thank you, I confirm that we've received your new email and one of my colleagues will send you a reply via email as soon as possible.

\n\n

To prevent having the same conversation in two places at once, I'll close this thread.

\n\n

-Dave

I was out all day but have replied.

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Hello leighh! 👋

\n\n

I'm sorry that you're running into issues with 1Password loading. I see that my colleague has sent you a reply via email about 3 hours ago, please continue the conversation there.

\n\n

If you don't see that reply then check your spam/junk folder.

\n\n

-Dave

\n\n

ref: HEU-56197-533

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