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Forum Discussion

xkww3n1's avatar
xkww3n1
Occasional Contributor
7 months ago

Loading time is slightly longer than before

In recent app update, I found that the loading time (cold start, from unlock to items fully displayed) is slightly longer. Before that the loading process is nearly invisible. But now it took seconds to load my items.


1Password Version: 8.10.36
Extension Version: Not Provided
OS Version: iOS 17.5.1
Browser: Not Provided

  • Hello xkww3n1! 👋

    I'm sorry that you're seeing your items load slower than before. Just to clarify: is this when opening the main 1Password app from the home screen of your iOS device? Or when filling a login in Safari or another browser?

    If you restart your iOS device then do you still see the same issue? I look forward to hearing from you.

    -Dave

  • xkww3n1's avatar
    xkww3n1
    Occasional Contributor

    1P_Dave It’s opening main app from the home screen. And after I rebooted my device, this issue remains.

  • xkww3n1

    I'm sorry that you're still seeing the issue. I'd like to ask you to create a diagnostics report from your iOS device:

    Sending Diagnostics Reports (iOS)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • xkww3n1's avatar
    xkww3n1
    Occasional Contributor

    1P_Dave Hi, I’ve sent the diagnostics file, the ticket id is QEF-98642-685

  • xkww3n1

    Thank you for posting the Support ID. I see that my colleague has already started a conversation with you via email, you'll receive another reply soon. Please continue the discussion there.

    -Dave

    ref: QEF-98642-685
    ref: dev/core/core#31476