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Forum Discussion
xkww3n1
7 months agoOccasional Contributor
Loading time is slightly longer than before
In recent app update, I found that the loading time (cold start, from unlock to items fully displayed) is slightly longer. Before that the loading process is nearly invisible. But now it took seconds to load my items.
1Password Version: 8.10.36
Extension Version: Not Provided
OS Version: iOS 17.5.1
Browser: Not Provided
- 1P_Dave
Moderator
Hello xkww3n1! 👋
I'm sorry that you're seeing your items load slower than before. Just to clarify: is this when opening the main 1Password app from the home screen of your iOS device? Or when filling a login in Safari or another browser?
If you restart your iOS device then do you still see the same issue? I look forward to hearing from you.
-Dave
- 1P_Dave
Moderator
I'm sorry that you're still seeing the issue. I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to
support+forum@1password.com
.With your email please include:
- A link to this thread: https://1password.community/discussion/147228/loading-time-is-slightly-longer-than-before
- Your forum username:
xkww3n
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
- 1P_Dave
Moderator
Thank you for posting the Support ID. I see that my colleague has already started a conversation with you via email, you'll receive another reply soon. Please continue the discussion there.
-Dave
ref: QEF-98642-685
ref: dev/core/core#31476