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djs71a's avatar
djs71a
New Contributor
11 months ago

View PIN History

Hello, I have an entry in 1Password for an account. It has a standard username / password. I can easily see the password history. This account also has an associated PIN for different devices. I adde...
windows
  • 1P_Dave's avatar
    1P_Dave
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    2 years ago
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    M3th0s

    Thank you for posting the Support ID. One of my colleagues will reach out to you as soon as they've reviewed your diagnostics report.

    -Dave

    ref: VVX-37519-676

  • M3th0s's avatar
    M3th0s
    New Contributor
    2 years ago
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    Having the same issue. Have submitted an email to your bot. Awaiting reply :)
    Support id: VVX-37519-676

  • 1P_Dave's avatar
    1P_Dave
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    2 years ago
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    Juiceof2limes

    I'm sorry that 1Password is crashing on your Windows PC as well. A fix has been coded to a known crashing issue and is currently being tested by the team before being released in a future update. So that I can verify whether the issue that you're running into is the same one that our developers are working on, I'd like to ask you to create a diagnostics report from your Windows PC:

    Sending Diagnostics Reports (Windows)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

    ref: dev/core/core#28947

  • Juiceof2limes's avatar
    Juiceof2limes
    New Contributor
    2 years ago
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    Not sure if this is still an issue being looked at as original poster mentions version 8.10.28 but I am seeing the same thing on two different machines but it does not happen everytime at boot and no way to predict it. I have version 8.10.30, can send diagnostics if so required.

    Martin

  • 1P_Dave's avatar
    1P_Dave
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    2 years ago
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    Global

    Thank you for the Support ID. I've located your ticket and one of my colleagues will send you another reply soon. Please continue the conversation over email. 🙂

    -Dave

    ref: GNH-28594-324

  • Global's avatar
    Global
    New Contributor
    2 years ago
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    Thanks Dave. My support ID is: #GNH-28594-324

  • 1P_Dave's avatar
    1P_Dave
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    2 years ago
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    Global

    I'm sorry that you're also seeing the same crashing behaviour. Our developers are indeed investigating an issue that sounds similar to what is being reported in this thread. So that the team can confirm whether you're affected by this same issue, can you follow the instructions in my first reply to send in a diagnostics report? You can find the instructions here.

    Once you've sent in the diagnostics report, please post the Support ID here and I'll make sure that the ticket makes it to the right team.

    -Dave

    ref: dev/core/core#28947

  • 1P_Dave's avatar
    1P_Dave
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    2 years ago
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    skr1pwd

    Thank you for posting the Support ID, I see that my colleague has already sent you a reply. Please continue the conversation there.

    -Dave

    ref: IAM-28664-623

  • Global's avatar
    Global
    New Contributor
    2 years ago
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    Having exactly the same issues. I think 1Password updated on my W11 computer yesterday. Every time I restart, it crashes. Happens at other times too.

    Looking on Reddit suggests a group of other users are also experiencing the issue.

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On behalf of Steph, you're welcome.

\n\n

Change your passwords to make them stronger

","body@stringLength":"198","rawBody":"

On behalf of Steph, you're welcome.

\n\n

Change your passwords to make them stronger

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