Forum Discussion

Former Member's avatar
Former Member
4 years ago

Locked screen shows 'that didn't work' message on startup

It seems like even if it's just starting up or being summoned with cmd-. from a browser, the locked screen of 8 (including the latest beta) shows 'That didn't work. Check your password and try again...
betas
1P_PeterG's avatar
1P_PeterG
Icon for Community Manager rankCommunity Manager
4 years ago

@arcterex if it's possible with the current state of your app, sending us diagnostics from the 1Password app would be the easiest and most comprehensive way to get us the relevant data. In 1Password 8 for Mac, you can generate the file like this:

  1. Bring up the 1Password 8 for Mac app on your screen
  2. Sign in as you normally would, ignoring or dismissing any error messages that come up at the moment
  3. Once unlocked, choose All Accounts > Preferences > Advanced > Send Diagnostics.
  4. This should deposit a diagnostics file in your Downloads folder. Click Reveal to go there.

Once that file has been created, attach it to your email to us, and we'll comb through the data and let you know what turns up. Thank you for the additional details on clamshell mode (or the lack thereof) as well! We'll keep an eye out for your message.