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Tonetony
5 years agoFrequent Contributor
Login creation not smooth at disneyplus
Tonight I created a new account at disneyplus.com. It's 2 steps. Step 1, create user name. 1Password created a new Login item for the user name I entered. Step 2, create a password. 1Password generat...
Former Member
5 years agoHey Tonetony ,
I'm trying to reproduce it here but Disney Plus's website redirects me to my native language's version which is probably a bit different than the website you're experiencing this on.
I think there are two possible issues here:
- The username field resides on one URL (e.g. disneyplus.com), then when you proceed to the password field, it resides on a different URL (e.g. disneyplusaccount.com), which makes 1Password treat it as a completely different website and which is why you were offered to save it as a separate login item. The solution here would be to edit one of the entries that were created and manually input the missing field in it, then delete the other redundant entry. You may want to add both website URLs into that single login entry as well so that autofilling would work on both.
- The login form is built in a way that prevents 1Password from recognizing and designating the fields properly, in which case I'd recommend to trigger the save prompt manually by clicking 1Password's extension icon in Safari's toolbar, then click the grey gear icon on the top right and select "New Login". By triggering the save prompt you will be able to update the existing login or save it as a new one on demand even if the "Save in 1Password" button doesn't show up.
I hope you'll find one of the above helpful in such scenarios. You can also try to apply it with another test run on disneyplus.com.