Forum Discussion

gottmarc's avatar
gottmarc
Occasional Contributor
3 years ago

Login credential entries aren't as fluid as they were

Since a few days (weeks?) I'm noticing that 1Password is sometimes having a hard time inserting login credentials for web sites. Using Chrome Browser; within either user or password field the login needed for a site is recognized by 1Password but sometimes after selecting the needed it enters credentials either immediately (1Password.community), sometimes delayed (Amazon, ebay) & other times it does not enter anything at all (PayPal). Wordaround: I need to got to 1Password app, retreive & copy-paste credentials to website.

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Extension Version: Not Provided
OS Version: Not Provided
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Referrer: forum-search:password entry isn't as fluid as it was

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  • Former Member's avatar
    Former Member
    3 years ago

    gottmarc Thanks for sharing that. We will respond to you as soon as we can!

  • gottmarc's avatar
    gottmarc
    Occasional Contributor
    3 years ago

    Hello Steph.

    Responded to your support advise via email. Support ID received is [#QMU-29951-836]

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey gottmarc

    Thank you for getting back to us. I think it would be useful at this point if we could take a closer look at some logs and what may be going wrong.

    I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

    Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • Former Member's avatar
    Former Member
    3 years ago

    Hi gottmarc, it is strange that 1Password is not filling your logins well. Just to check, what steps do you typically take to fill your logins? Do you use a keyboard shortcut for it? Or do you use the inline menu via the extension?

  • gottmarc's avatar
    gottmarc
    Occasional Contributor
    3 years ago

    Sorry, forgot to mention...
    1Password Version: 1Password for Windows 8.9.8
    Extension Version: Version 2.5.0
    OS Version: Windows 10 Home
    Browser: Version 107.0.5304.107 (Offizieller Build) (64-Bit)