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Forum Discussion
VSch45512
10 months agoNew Contributor
Login passkey is always required in addition to the password
When logging into 1 Password in the browser on my Lenovo laptop (Windows 11), the super long passkey is requested every time in addition to the password, which makes using 1 Password extremely inconv...
1P_Dave
Moderator
10 months agoThank you for the screenshots and for clarifying that you're referring to the Secret Key and not to a passkey. One of your screenshot displayed your email address and I've removed it just in case you didn't mean to share that on the public forum.
If you're being prompted for all of your account information repeatedly by 1Password.com that indicates to me that the information that's saved to your browser is being lost between sign-ins. Can you let me know if you regularly clear the browsing history, cache, or cookies in your browser? Or do you have any apps or policies that might clear browsing history, or restrict the saving of such history?
-Dave