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Forum Discussion
Former Member
4 years agoLogin Pop-up does not appear when clicking on the browser 1Password Extension
Hi, i have a problem with the 1Password Browser Extension which does not open the desktop app login pop up anymore....
When i first start my PC i open up Edge, then click on the 1Password Browser ...
kevin_li
1Password Team
4 years agoHi @Alekzander .
When selecting the "Open 1Password" button, it will try to connect with the desktop app, and it will keep spinning if the desktop app is not opened in the background. And sometimes, 1Password in the browser might have trouble establishing communication with the desktop app even when it is opened and running.
As you mentioned:
If you go and open the Desktop App and enter the password then the Browser extension unlocks also and everything is fine, but not the other way around...
It seems like your 1Password desktop app is not running in the background when you encounter the issue. Moreover, 1Password in the browser seems to be unable to trigger to open the desktop to establish a connection.
Therefore, I'd suggest you have the 1Password desktop app open at the start and keep it running in the background to ensure the correct connection. Essentially, we want to open the 1Password desktop app before starting the browser to prevent the connection issue.