Forum Discussion

actor90's avatar
actor90
New Contributor
2 months ago

Cancelled Account, But Got Billed for 0.95 Cents

My account is paid up till December 25, 2025.  Yet when I cancelled my account and removed my payment method, the system attempted to charge me 0.95 cents.  When I contacted customer support, they said I needed to pay 0.95 cents first, and they would then refund me.  However, the billing system will not allow me to add a payment method; therefore, I can not pay the invoice, which I shouldn't have to pay at all.

This has generated two tickets in the 1Password System:

Your support ticket ID is WKL-14767-246

Your support ticket ID is MLK-35483-276

Can this please be resolved?

1password.com

1 Reply

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 months ago

    Hello actor90​! 👋

    I'm sorry that you're running into a billing issue. Since you already have a support ticket open with our billing team, please continue the conversation over email. 

    To avoid duplication of efforts, I've closed this thread. 

    -Dave