Forum Discussion

PathfinderMiko's avatar
PathfinderMiko
New Contributor
2 years ago

Login via Chrome Extension doesn't work?

We are currently introducing 1Password at our organization. We encountered a strange problem with one user. She uses the local Windows app, but also the Chrome browser extension. She has configured b...
browser extension
1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
2 years ago

Hello, PathfinderMiko. Thank you for reaching out. I am sorry about the issue a user is encountering with 1Password.

It sounds like a communication issue between the 1Password extension and the 1Password desktop app. So that I can take a closer look at the issue you are experiencing, I would like to request that you send me some information to mailto:support+forum@1Password.com. With your email, please include the following:

  • A link to this thread: https://1password.community/discussion/147810
  • Your forum username: PathfinderMiko
  • A diagnostics report and console log from the user:
  • First, please recreate the issue you are experiencing.
  • Then save a console log for 1Password in the browser using the steps here -> https://support.1password.com/cs/extension-console-log/
  • Lastly, generate a diagnostic report from the 1Password app (desktop app) using the steps here -> https://support.1password.com/diagnostics/
  • Attach both files to your email.

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place. Thank you!

-Evon