Forum Discussion

pixelmachine's avatar
pixelmachine
Occasional Contributor
2 years ago

Losing connection with Safari

Regularly 1Password looses contact with Safari – at least weekly. I get the message to reconnect 1Password but after clicking that, it reconnects but doesn't really work until I restart Safari. Th...
macos
1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
2 years ago

devananda

During an update, the communication between the browser extensions and the app is severed by macOS. The following steps will restart that connection.

  1. Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click (Option-click) on the helper and select quit 1Password completely.
  2. Quit your browser.
  3. Wait a few seconds and then open 1Password from the Dock or the Applications folder and unlock
  4. Open your browser.

Your method is essentially the same procedure by disabling the extension and then enabling it.