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yasster's avatar
yasster
New Contributor
2 years ago

Lost 2FA 1password

Hello,
I change my mobile device and unfortunately I didn't write my 2FA code and I lost it forever.
Now I cannot set it up or change it somehow. Could you please help?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

macos

3 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    I'm happy to help! Let me know if you run into any other issues. 🙂

    -Dave

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello yasster! 👋

    I'm sorry that you're unable to access your 1Password account. If you've enabled two-factor authentication for your 1Password account in the past then you would have been prompted to scan a QR code using an authenticator app, do you have such an authenticator app on your iPhone? It might be called one of the following:

    • Microsoft Authenticator
    • Google Authenticator
    • Authy
    • DUO

    Open the authenticator app and you'll find your six-digit one-time password there. If you're unable to find the authenticator app, and you still have access to 1Password on one of your devices, then you can disable two-factor authentication from that device: If you lose access to your authenticator app

    If that doesn't work then I recommend sending an email to support+forum@1Password.com so that our support team can help further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

    -Dave