Forum Discussion

Anonymous

3 years ago

Lost access to authenticator

To whom it may concern, Hi, I recently got a new iPhone but I forgot to back up my authenticator before I sold my old device, now I’m no longer able to access my 1Password account, I do not have a...

ios

1P_Dave

Moderator

3 years ago

Hello @ethanding! 👋

I'm sorry that you've lost your authenticator app and can't sign in to 1Password. If you still have access to the 1Password app on one of your devices then please try the steps in this article: If you lose access to your authenticator app

If you no longer have access to 1Password on any of your other devices, or if the steps don't work, then I recommend sending an email to support+forum@1Password.com so that our support team can look into this and help further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave

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access to authenticator","id":"message:44681","revisionNum":1,"repliesCount":4,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:44681"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:44681"},"body@stripHtml({\"truncateLength\":200})":" To whom it may concern, \n\n Hi, I recently got a new iPhone but I forgot to back up my authenticator before I sold my old device, now I’m no longer able to access my 1Password account, I do not have a...","body@stringLength":"370","rawBody":"

To whom it may concern,

\n\n

Hi, I recently got a new iPhone but I forgot to back up my authenticator before I sold my old device, now I’m no longer able to access my 1Password account, I do not have access to a trusted browser so I can’t disable 2FA. I still have the security key and master password, so I’m wondering if it’s possible to retrieve my acccout?

\n","kudosSumWeight":0,"postTime":"2022-11-10T19:05:09.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:ios","text":"ios","time":"2025-01-27T11:33:30.736-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:44681_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":115},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

To whom it may concern,

\n\n

"},"Conversation:conversation:44681":{"__typename":"Conversation","id":"conversation:44681","solved":false,"topic":{"__ref":"ForumTopicMessage:message:44681"},"lastPostingActivityTime":"2022-11-11T12:11:15.000-08:00","lastPostTime":"2022-11-11T12:11:15.000-08:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:44681":{"__typename":"ModerationData","id":"moderation_data:44681","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:44681_1":{"__typename":"Revision","id":"revision:44681_1","lastEditTime":"2022-11-10T19:05:09.000-08:00"},"ForumReplyMessage:message:44682":{"__typename":"ForumReplyMessage","id":"message:44682","conversation":{"__ref":"Conversation:conversation:44681"},"author":{"__ref":"User:user:55"},"revisionNum":1,"uid":44682,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Lost access to authenticator","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:44682"},"parent":{"__ref":"ForumTopicMessage:message:44681"},"body":"

Hello @ethanding! 👋

\n\n

-Dave

","body@stringLength":"1009","rawBody":"

Hello @ethanding! 👋

\n\n

-Dave

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