Lost access to authenticator
To whom it may concern,
Hi, I recently got a new iPhone but I forgot to back up my authenticator before I sold my old device, now Iām no longer able to access my 1Password account, I do not have a...
Forum Discussion
1P_Dave
Moderator
ModeratorHello @ethanding! š
I'm sorry that you've lost your authenticator app and can't sign in to 1Password. If you still have access to the 1Password app on one of your devices then please try the steps in this article: If you lose access to your authenticator app
If you no longer have access to 1Password on any of your other devices, or if the steps don't work, then I recommend sending an email to support+forum@1Password.com so that our support team can look into this and help further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. š
-Dave
