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Forum Discussion
WEMasters
2 years agoNew Contributor
Mac - Chrome Extension Keeps Crashing
I have deleted and reloaded - still crashes.
I have cleared my cache, rebooted - still crashes
1Password Version: 8.10.24
Extension Version: 1.20.0
OS Version: macos 14.3.1
Browser: Chrome
- 1P_Dave
Moderator
Hello WEMasters! 👋
I'm sorry that 1Password is crashing in Chrome on your Mac. Can you tell me a little more about what you mean by "crashing"? Are you seeing a specific screen or error message? If you are then can you post a screenshot of that screen or message?
You also wrote that you're using version 1.20.0 of the extension. Is this a typo and are you using 2.20.0, which is the latest version?
I look forward to hearing from you.
-Dave
- WEMastersNew Contributor
First the Extension is ON but it's not show in my browser.
- WEMastersNew Contributor
I can't get a screen shot of the notification that the extension crashes.
- WEMastersNew Contributor
Now I got it
- 1P_Dave
Moderator
Thank you for the screenshots. So that we can investigate this further, I'd like to ask for a console log from your end:
Attach the file to an email message addressed to
support+forum@1password.com
.With your email please include:
- A link to this thread: https://1password.community/discussion/144394/mac-chrome-extension-keeps-crashing
- Your forum username: WEMasters
- Please do not post the console log to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
- WEMastersNew Contributor
This is all I get
- WEMastersNew Contributor
And now it's working again.
IDK what happened, but it's working again.
- indyhsuNew Contributor
I have the same problem. When the DevTools window is opened, it won't crash. Close the window will crash again.
- 1P_Evon
1Password Team
Hey there WEMasters, indyhsu. I'm sorry to hear about the trouble.
May I ask which version of Chrome is installed on your device?
- Open Chrome.
- Paste chrome://settings/help into the address bar and press the Enter key.
For reference, the current most up to date version of Chrome on Mac is 121.0.6167.160.
I look forward to hearing back from you.
-Evon
- WEMastersNew Contributor
109.0.5414.119
And it's crashing again so I'm going to try to get that log for you later today.