Forum Discussion

Former Member's avatar
Former Member
5 years ago

Mac app and Chrome extension aren’t speaking anymore

for the past few days I am having a lot of problems with 1P... from the app/extension not using Touch ID and always asking me for my master password... now I have a problem that the mac app does...
browser extension
Former Member's avatar
Former Member
5 years ago

Hi @elyran!

I would like to ask you to generate a https://support.1password.com/diagnostics/?mac and email it to us to mailto:support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

Looking forward to your message!