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Former Member
4 years ago

Mac OS - Touch ID no longer working

Hello - in the past few months since the major Mac OS upgrade to Monterey I've been asked to enter my 1Password password everytime my Mac hibernates/closes when using Chrome - can you advise if there...
macos
Alvin_L_1P's avatar
Alvin_L_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi, @tom9417! 👋

I understand that you're no longer able to use Touch ID to unlock the 1Password for Mac app. Can you check the following settings?

  1. Open and unlock the 1Password for Mac app.
  2. From the menu bar, select 1Password > Preferences > Security.
  3. Is Touch ID turned on?
  4. For the setting, 'Require Master Password', what is it currently set to?

Let me know if you have any questions. :)

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OS - Touch ID no longer working","id":"message:74181","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:74181","revisionNum":1,"repliesCount":8,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:74181"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:74181"},"body@stripHtml({\"truncateLength\":200})":" Hello - in the past few months since the major Mac OS upgrade to Monterey I've been asked to enter my 1Password password everytime my Mac hibernates/closes when using Chrome - can you advise if there...","body@stringLength":"439","rawBody":"

Hello - in the past few months since the major Mac OS upgrade to Monterey I've been asked to enter my 1Password password everytime my Mac hibernates/closes when using Chrome - can you advise if there's a way to use my Touch ID fingerprint again to identify me and not my password - thanks

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1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided

\n","kudosSumWeight":0,"postTime":"2022-02-05T09:22:57.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:macos","text":"macos","time":"2025-01-27T11:38:42.471-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:74181_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":100},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

Hello - in the past few months since the major Mac OS upgrade to Monterey I've been asked to enter my 1Password password everytime my Mac hibernates/closes when using Chrome - can you advise if there's a way to use my Touch ID fingerprint again to identify me and not my password - thanks

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided

"},"Conversation:conversation:74181":{"__typename":"Conversation","id":"conversation:74181","solved":false,"topic":{"__ref":"ForumTopicMessage:message:74181"},"lastPostingActivityTime":"2022-02-16T11:13:22.000-08:00","lastPostTime":"2022-02-16T11:13:22.000-08:00","unreadReplyCount":8,"isSubscribed":false},"ModerationData:moderation_data:74181":{"__typename":"ModerationData","id":"moderation_data:74181","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:74181_1":{"__typename":"Revision","id":"revision:74181_1","lastEditTime":"2022-02-05T09:22:57.000-08:00"},"ForumReplyMessage:message:74182":{"__typename":"ForumReplyMessage","id":"message:74182","conversation":{"__ref":"Conversation:conversation:74181"},"author":{"__ref":"User:user:16601"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:74181/message:74182","revisionNum":1,"uid":74182,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Mac OS - Touch ID no longer working","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:74182"},"parent":{"__ref":"ForumTopicMessage:message:74181"},"body":"

Hi, @tom9417! 👋

\n\n

I understand that you're no longer able to use Touch ID to unlock the 1Password for Mac app. Can you check the following settings?

\n\n
    \n
  1. Open and unlock the 1Password for Mac app.
    2. \n
  2. From the menu bar, select 1Password > Preferences > Security.
    3. \n
  3. Is Touch ID turned on?
    4. \n
  4. For the setting, 'Require Master Password', what is it currently set to?
    5. \n
\n\n

Let me know if you have any questions. :)

","body@stringLength":"468","rawBody":"

Hi, @tom9417! 👋

\n\n

I understand that you're no longer able to use Touch ID to unlock the 1Password for Mac app. Can you check the following settings?

\n\n
    \n
  1. Open and unlock the 1Password for Mac app.
    2. \n
  2. From the menu bar, select 1Password > Preferences > Security.
    3. \n
  3. Is Touch ID turned on?
    4. \n
  4. For the setting, 'Require Master Password', what is it currently set to?
    5. \n
\n\n

Let me know if you have any questions. :)

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