Forum Discussion

bibster's avatar
bibster
New Contributor
2 years ago

Mac OS with Chrome

I had to disable the extension. Every time I click a link or try to type something in a field in the browser the focus shifts to 1Password. I type and nothing happens or I click and nothing happens. Then, I realize that the menu up top has changed to the 1Password menu. It's BEYOND frustrating. Sometimes (like right now as I am typing this) it happens while I am typing.

1Password Version: 7.9.11
Extension Version: 2.25.1
OS Version: 14.4.1
Browser: Chrome

browser extension

1 Reply

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hello, bibster. Thank you for writing in.

    I am sorry about the issue you are running into with 1Password. It sounds like a communication issue between the 1Password desktop app and 1Password in the browser.

    So that the team can take a closer look at the issue you are experiencing, I request that you send us some information to mailto:support+forum@1Password.com. With your email, please include the following:

    • A link to this thread: https://1password.community/discussion/146637
    • Your forum username: bibster
    • A console and diagnostics report:
    • First, please recreate the issue you're experiencing.
    • Then save a console log for 1Password in the browser using the steps here -> https://support.1password.com/cs/extension-console-log/.
    • Lastly, generate a diagnostic report from the 1Password app (desktop app) using the steps here -> https://support.1password.com/diagnostics/ .
    • Attach both files to your email.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and make sure it has gotten to the right place. Thank you!

    -Evon