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NAK99's avatar
NAK99
New Contributor
5 months ago
Solved

macos ipassword 8 update zip file issue

I can download the 1pw v8 zip file from the website, but when I try to unzip with winzip I get 

and when I try to extract with Archive Utility I get 

What can I do to get V8 and upgrade?

Thanks!

  • Hello NAK99​! 👋

    I'm sorry that you're running into trouble when installing 1Password, the screenshots definitely don't look right. I recommend that you move any current 1Password .ZIP folders or installer to the trash. Then, restart your Mac and download a fresh installer from this specific page: 


    I recommend that you use the built-in macOS Archive Utility rather than using WinZip. If you see the same message with the newly downloaded installer then do you have any browser extensions or security software on your Mac that might be scanning and modifying downloaded files like 1Password's installer? 

    -Dave

3 Replies

  • Hello NAK99​! 👋

    I'm sorry that you're running into trouble when installing 1Password, the screenshots definitely don't look right. I recommend that you move any current 1Password .ZIP folders or installer to the trash. Then, restart your Mac and download a fresh installer from this specific page: 


    I recommend that you use the built-in macOS Archive Utility rather than using WinZip. If you see the same message with the newly downloaded installer then do you have any browser extensions or security software on your Mac that might be scanning and modifying downloaded files like 1Password's installer? 

    -Dave

    • NAK99's avatar
      NAK99
      New Contributor

      Sorry for the late reply. I was able to download and to install v8 successfully. Thanks for your help!

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator

        I'm glad that the issue is resolved, thanks for letting me know! 

        -Dave