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Forum Discussion
macOS Touch ID No Longer Working: "That Didn't Work"
Hello,
I'm having trouble using Touch ID. I recently removed my fingerprint from macOS Settings and re-added it and now I can no longer use my fingerprint to unlock 1Password.
When I open the d...
1P_Tommy
Moderator
ModeratorPlease submit a diagnostic report for the team. Here's how:
- Open 1Password.
- Press Command and Comma (Control and Comma on Windows). The 1Password Preferences/Settings will open.
- Select Advanced.
- Select Send Diagnostics.
- Select Reveal to locate the report in your Downloads folder.
Attach the diagnostics to an email message addressed to support+forum@1password.com.
- Your forum username:
aaronmorgan A link to this thread:
https://1password.community/discussion/147141/macos-touch-id-no-longer-working-that-didnt-work#latestPlease do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
