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Forum Discussion
macOS Touch ID No Longer Working: "That Didn't Work"
Hello,
I'm having trouble using Touch ID. I recently removed my fingerprint from macOS Settings and re-added it and now I can no longer use my fingerprint to unlock 1Password.
When I open the d...
1P_Tommy
Moderator
ModeratorCongratulations on the new Mac. Thank you for giving those steps a try.
I'd recommend getting you into our support team and let them look at a diagnostics report. Please use the following steps to create a diagnostic report.
- Open 1Password.
- Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.
- Select Advanced.
- Select Send Diagnostics.
- Select Reveal to locate the report in your Downloads folder.
Attach the diagnostics to an email message addressed to support+forum@1password.com.
- Your forum username:
sturmsucht - A link to this thread:
https://1password.community/discussion/147174/touch-id-not-working-on-new-mac-mini#latest - Note 1: Include if you restored using something like Time Machine or Migration Assistant.
- Note 2: Include that you're already tried a reset.
-
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
