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Forum Discussion
aaronmorgan
2 years agoNew Contributor
macOS Touch ID No Longer Working: "That Didn't Work"
Hello,
I'm having trouble using Touch ID. I recently removed my fingerprint from macOS Settings and re-added it and now I can no longer use my fingerprint to unlock 1Password.
When I open the d...
PartyDog
2 years agoNew Contributor
Touch ID worked correctly with 1Password up until yesterday. I have made no changes to the system nor have I applied any updates. I get a message stating "That didn't work, check your password and try again" when I attempt using Touch ID. Manually entering the password works as intended. I have tried completely uninstalling the 12Password app and extensions, and did not solve the problem. I have tried solutions from other forums, such as resetting 1Password, deleting and re-entering the fingerprints and these recommendations have not worked. The only way I was able to get the Touch ID working again was to downgrade to 1Password 7 from the App Store. This not a real solution, since 1Password 8 worked perfectly until yesterday and prefer to run the improved latest version. Any ideas on how to solve this issue?