Getting started with 1Password for your growing team, or refining your setup? Our Secured Success quickstart guide is for you.
Forum Discussion
aaronmorgan
2 years agoNew Contributor
macOS Touch ID No Longer Working: "That Didn't Work"
Hello,
I'm having trouble using Touch ID. I recently removed my fingerprint from macOS Settings and re-added it and now I can no longer use my fingerprint to unlock 1Password.
When I open the d...
scamden
2 years agoNew Contributor
I had this issue with my Mac after I added a 2nd finger to Touch ID. Removing it restored expected behavior with Touch ID.
This this this. Thank you. This solved for me too.
Sounds like a bug 1pass! If I remove the second fingerprint everything immediately starts working. I like having more than one fingerprint. Are you all aware of this issue?
Update: Oh shoot. I made the mistake of removing the working fingerprint in hopes that I could use my preferred finger, but it turns out this bug isn't about having two fingerprints but really that only the first was working for some legacy reason and all new ones don't work...