Forum Discussion

aaronmorgan's avatar
aaronmorgan
New Contributor
2 years ago

macOS Touch ID No Longer Working: "That Didn't Work"

Hello, I'm having trouble using Touch ID. I recently removed my fingerprint from macOS Settings and re-added it and now I can no longer use my fingerprint to unlock 1Password. When I open the d...
macos
1Pemikaadeo's avatar
1Pemikaadeo
New Contributor
2 years ago

After gather some info from 1Password team and this forum I think there are two solutions for this issue. Tested and works for me.

  1. Downgrade 1Password to version 8.10.34
    With this version Touch ID works with all configured fingerprints on macOS.

  2. Remove second, third etc. fingerprint and leave only first fingerprint.
    Then upgrade 1Password to 8.10.36 (if you're on 8.10.34 or earlier)
    Touch ID works.