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Forum Discussion
macOS Touch ID No Longer Working: "That Didn't Work"
Hello,
I'm having trouble using Touch ID. I recently removed my fingerprint from macOS Settings and re-added it and now I can no longer use my fingerprint to unlock 1Password.
When I open the d...
1P_Dave
Moderator
Moderatordt27 and 1Pemikaadeo
I'm happy that you were able to find a workaround for the issue that you're running into. Our development team is working on a permanent fix that they hope to release as soon as possible.
There are a few different situations with different causes and workarounds. So that I can identify the specific issue that you're running into, I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/147141/macos-touch-id-no-longer-working-that-didnt-work#latest
- Your forum username:
username - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
Thank you for sending in the diagnostics report, I can confirm that it's made it to the right team and that my colleagues will send you a reply via email soon. Please continue the conversation there.
-Dave
ref: BUW-85174-326
