Forum Discussion

Former Member's avatar
Former Member
4 years ago

Sync Primary vault with iCloud

Hello,

I'm trying to sync my 1Password vault with iCloud Drive. However, when viewing Preferences / Sync and choosing to use iCloud to sync I get these non-descript errors:


1Password found existing data in iCloud. It will be merged with your current vault.

When proceeding I see:

However, my iCloud drive does not have any vault other than the new one I just placed into it (from 2021)

How do I find this mysterious vault which 1Pass sees and I do not?

1Password Version: 7.9.1
Extension Version: Not Provided
OS Version: 12.0.1

7 Replies

  • ChrisC1P's avatar
    ChrisC1P
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hi @ak4913 I'm sorry you're still running into trouble with 1Password going offline after you close your Macbook

    Since those suggestions didn't help, can you send over a console log from your browser as well as a diagnostics report (if you use the desktop app as well) so we can investigate further?

    Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

    You should receive a reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!

  • Former Member's avatar
    Former Member
    2 years ago

    Yes I’ve done that before after reading it in a thread another user created.

    Issue still persists.

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    2 years ago

    Thank you for getting back to us @ak4913.

    Can you try these steps in Chrome to resync your account with the extension and let us know if the issue persists:

    1. Right click the 1Password icon in your browser toolbar and choose Settings.
    2. Under General, disable "Integrate with 1Password app".
    3. Under Accounts & Vaults, sign out of your account.
    4. Sign back into your account.
    5. Go back to General, and re-enable "Integrate with 1Password app".

    Let us know how you get on!

  • Former Member's avatar
    Former Member
    2 years ago

    I usually get a message saying 1Password is offline with a red cloud icon appearing on the extension menu. I click on the cloud and it locks the extension and asks me to resign.

    Sometime the cloud icon isn’t clickable at all, but this is in very rare cases. Then, I just restart the Chrome browser.

    My Mac app is constantly online and never off during this time.

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hey @ak4913,

    Can you provide us with some more detail when you say it goes offline? Do you see a message saying you are offline or do you mean 1Password is locking and showing a padlock symbol? When this happens, can you let us know the steps you are taking to get things back on track?

    Any detail would be really useful.

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Email not working.","id":"message:71223","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:71223","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:9962"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:71223"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:71223"},"body":"

I'm running the latest safari and Big Sur 11.6. Also 1Password manager 7.8.7.
\nOn my Fastmail account, it tells me I have correctly connected to 1Password but the option to create a masked email address does not appear when I place the cursor in the email box.

\n\n

Any help appreciated.

\n\n
\n\n

1Password Version: 7.8.7
\nExtension Version: 7.8.7
\nOS Version: Mac OS 11.6

","body@stringLength":"431","rawBody":"

I'm running the latest safari and Big Sur 11.6. Also 1Password manager 7.8.7.
\nOn my Fastmail account, it tells me I have correctly connected to 1Password but the option to create a masked email address does not appear when I place the cursor in the email box.

\n\n

Any help appreciated.

\n\n
\n\n

1Password Version: 7.8.7
\nExtension Version: 7.8.7
\nOS Version: Mac OS 11.6

\n","kudosSumWeight":0,"postTime":"2021-09-29T10:39:36.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:71223_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":42},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"I'm running the latest safari and Big Sur 11.6. 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a...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw3MTIyNiw3MTIyNg","node":{"__ref":"ForumReplyMessage:message:71226"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw3MTIyNiw3MTIyNQ","node":{"__ref":"ForumReplyMessage:message:71225"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw3MTIyNiw3MTIyNA","node":{"__ref":"ForumReplyMessage:message:71224"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:71223":{"__typename":"Conversation","id":"conversation:71223","solved":false,"topic":{"__ref":"ForumTopicMessage:message:71223"},"lastPostingActivityTime":"2021-09-29T12:04:53.000-07:00","lastPostTime":"2021-09-29T12:04:53.000-07:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:71223":{"__typename":"ModerationData","id":"moderation_data:71223","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:71223_1":{"__typename":"Revision","id":"revision:71223_1","lastEditTime":"2021-09-29T10:39:36.000-07:00"},"CachedAsset:theme:customTheme1-1752668836216":{"__typename":"CachedAsset","id":"theme:customTheme1-1752668836216","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Masked Email not working.","moderationData":{"__ref":"ModerationData:moderation_data:71226"},"body":"

You're very welcome JasonN, have a great day! :chuffed:

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"58","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-09-29T12:04:53.000-07:00","lastPublishTime":"2021-09-29T12:04:53.000-07:00","metrics":{"__typename":"MessageMetrics","views":6},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:71225":{"__typename":"ModerationData","id":"moderation_data:71225","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:71225":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:9962"},"id":"message:71225","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:71223/message:71225","revisionNum":1,"uid":71225,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:71223"},"conversation":{"__ref":"Conversation:conversation:71223"},"subject":"Re: Masked Email not working.","moderationData":{"__ref":"ModerationData:moderation_data:71225"},"body":"

ok. Thank you for the helpful information.

\n\n

Kind Regards

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"60","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-09-29T11:43:14.000-07:00","lastPublishTime":"2021-09-29T11:43:14.000-07:00","metrics":{"__typename":"MessageMetrics","views":5},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:71224":{"__typename":"ModerationData","id":"moderation_data:71224","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:71224":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:7975"},"id":"message:71224","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:71223/message:71224","revisionNum":1,"uid":71224,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:71223"},"conversation":{"__ref":"Conversation:conversation:71223"},"subject":"Re: Masked Email not working.","moderationData":{"__ref":"ModerationData:moderation_data:71224"},"body":"

Hi JasonN:

\n\n

Creating masked emails in Safari requires the 1Password for Safari extension. That extension does not integrate with 1Password 7. It can either operate with your 1Password membership separately from the app, or it can integrate with 1Password 8 for Mac Early Access.

\n\n

Cheers!

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