Message: "Microsoft Edge has an update available"

fivetoedslothbear

Thank you for reaching out. An internal work item has been open with our development team to investigate this further but I don't have any updates to share. For the time being, keeping Microsoft Edge updated is the best advice that I can provide.

Our team did solve a similar issue with Chrome earlier this year, so moving to that browser may be another option to consider if the issue interrupts your workflow too much.

ETA: Turns out that 1Password had lost the Touch ID setting. Took a few tries to turn Touch ID back on and make it take, quitting 1Password between tries.

I'm sorry that Touch ID stopped working in Microsoft Edge on your Mac. It sounds like things are working now, let me know if the issue comes back and I can help further. 🙂

-Dave

ref: dev/core/core#29746

Also, without further explanation "1Password is trying to unlock the browser extension." and I have to put in my password. In this case, Edge was up to date.

ETA: Turns out that 1Password had lost the Touch ID setting. Took a few tries to turn Touch ID back on and make it take, quitting 1Password between tries.

Is there a way to get updates on this topic? I'm having the same problem on macOS. It's especially annoying because Edge has had https://learn.microsoft.com/en-us/deployedge/microsoft-edge-relnote-stable-channel, and, worse yet, for some reason Edge on my Mac doesn't show me the "you should update" indicator, so I usually find out there's an update when I'm trying to do something and 1P doesn't work.

Removing the desktop app integration will only make it worse (because my master password is long and secure). I'd love to get notices if there's any movement on the topic.

It also gives me a different message sometimes, but I'll capture that one next time I see it and report it.

benze

Thanks for the ping. The other thread is specifically for an issue with Chrome's update process that has been fixed in the latest versions of 1Password. I split your comment into a new thread since you're reporting an issue in Edge that might be distinct from the old issue in Chrome and I want to save folks in that thread, who aren't using Edge, the notifications on each new reply.

I see that your support ticket is open and that one of my colleagues has reached out to our development team to investigate this further. Keep an eye on your inbox, you'll receive a reply as soon as possible.

I'll keep this thread open in case others report the same issue so that we can keep the discussion in one place. 🙂

-Dave

1P_Dave My original post regarding Edge experiencing the same problems was split to a different thread (https://1password.community/discussion/145196/message-microsoft-edge-has-an-update-available) but then locked for additional comments.

I'm not sure why it was locked, nor if there has been any additional efforts to identify the problems with Edge.

Can you let me know if there has been any investigations into the issue, or even if it has been backlogged?

Thanks,

Eric

benze

I appreciate you sending it. Someone from the team will get back to you as soon as possible.

ref: RYU-58717-823

1P_Dave WIth the latest update available for Edge, I see the issue again.

Support files emailed as requested. Please see: Your support ticket ID is RYU-58717-823.

Thanks,

Eric

Hello benze! 👋

Thanks for the ping, I'm sorry that your post was missed earlier. I'm not seeing other recent reports from Microsoft Edge users so I'd like to learn a little more about the situation. So that I can look into this further, can you send me the following the next time that you see the message:

• The extension console log: https://support.1password.com/cs/extension-console-log/
• A diagnostics report: https://support.1password.com/diagnostics/

Attach both files to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/145196/message-microsoft-edge-has-an-update-available
• Your forum username: benze
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

1P_Dave Anything new on this? Again today with the latest Edge available it has come up.

It is quite disruptive in the workflow; restarting Edge is not always seamless, and can sometimes cause loss of data if a webpage is burried in the background with unsaved data.

Is there an ETA for a fix to be available for Edge as well?

Thanks,
Eric

1P_Dave I am still seeing the same behaviour in Edge however. Is the Edge extension not updated to support the same behaviour as the one for Chrome? I am running the 1P Extension version 2.21.0 in Edge 123.0.2420.53.

Thanks!