Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

toni421's avatar
toni421
New Contributor
11 months ago

MFA (OTP) on gmx.net not working

Hi, I've already read the discussions regarding GMX issues along with MFA. However for me it's still not working as the OTP code won't be filled out automatically. I tried Chrome and Firefox on a Mac but neither is working.


1Password Version: 8.10.30
Extension Version: 2.21.0
OS Version: MacOS Sonoma 14.4
Browser: Firefox & Chrome (latest versions)

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team

    Hello toni421, thank you for writing in. I'm sorry to hear about the trouble.

    So that I can take a closer look at the issue you’re experiencing, I’d like to request that you send us some information to support+forum@1Password.com.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/145057
    • Your forum username: toni421
    • A collected page structure:
    • Navigate to the page exhibiting the behaviour.
    • Right-click the problematic field and select 1Password > Help > Collect Page Structure.
    • 1Password will save a .json file to your "Downloads" folder.

    After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

    We look forward to assisting you further.

    -Evon

  • vealpool's avatar
    vealpool
    Frequent Contributor

    Works fine on Windows.

    Do you tried to delete cookies etc.?

  • toni421's avatar
    toni421
    New Contributor

    Yes, tried it multiple times, including Local Storage. However, without any success...