Forum Discussion

Former Member's avatar
Former Member
3 years ago

Migrate iOS vault to a new family account.

Hi there, I'm migrating an iOS 1 password vault to a family account. We have signed up the family account and added it to 1Password 7 on the iphone and signed in succesfully. Unfortunately the...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @PippaR! 👋

I'm sorry that you ran into trouble when migrating to 1Password Families. I recommend sending an email to support+forum@1Password.com so that our dedicated migration team can help you get everything working. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave