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BenBob's avatar
BenBob
Dedicated Contributor
22 hours ago

Missing Login

I just created a login for a website titled "mytrueidenity.com"  But I can not find the login in my 1P list of logins - it is not listed under the letter M or anywhere else.  But yet, if I go to the ...
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1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
9 hours ago

Hi BenBob​! Thanks for writing in. I'm sorry for the trouble locating your new item.

My first suspicion here would be that the item was saved to a vault or account that's different than the one being searched. Another possibility could be a sync delay or error. 

I'd like to ask a few questions to help investigate further:

  • How did you save the item? For example was it saved with 1Password in the browser, or in one of the 1Password apps?
  • Did you search for the item in the extension, in a 1Password app, or on 1Password.com?
  • Are you using multiple 1Password accounts?
  • If you haven't searched there previously, can you find the item in your account on 1Password.com (Home > All Vaults)?

 

I was going to attach a screenshot but I see no way to do so - where did that function go?

You can add a screenshot to a post or reply with the "Insert Media" button (camera icon). I've included an example below.

Thanks again!