Forum Discussion

Anonymous's avatar
Anonymous
4 years ago

Missing photo for Personal and Shared vaults

I noticed when trying out 1Password 8 that the photos for a couple of vaults were missing. Specifically for the Personal and Shared vaults. All other vaults show the correct photos. I checked and the...
betas
Anonymous's avatar
Anonymous
4 years ago

Hi @donnywdavis,

I apologize for the delayed response. In order to assist you further, I'd like to get a diagnostics report. We use these to get a better understanding of what the app is doing.

I'd like to ask you to create a diagnostics report from your Mac:
1. Open 1Password.
2. Click 1Password in the menu bar.
3. Click Preferences.
4. Click Advanced in the new window that appears.
5. Click Send Diagnostics.
6. Click Reveal.
7. Attach the .1pdiagnostics file saved in that folder to an email message addressed to support+forum@1password.com.

With your email please include:

  • A link to this thread: https://1password.community/discussion/124958/missing-photo-for-personal-and-shared-vaults
  • Your forum username: donnywdavis

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!