Forum Discussion

Former Member's avatar
Former Member
3 years ago

moving 1Password to new Macbook Pro

I don't have subscription based 1Password membership account since I bought it as an app many years ago. I need to move 1Password to my brand new Macbook Pro and I don't appear to have a Secret Key a...
macos
Alvin_L_1P's avatar
Alvin_L_1P
Icon for 1Password Team rank1Password Team
3 years ago

Hi @Boxergal,

I understand that you'd like to set up 1Password on your new MacBook Pro but do not have a membership account. We'll need to take a closer look at how 1Password is currently set up on your Mac. Can you send us a diagnostics report from your older Mac?

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com (change the 'To:' address to this one from the default). With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Alvin