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Anonymous's avatar
Anonymous
5 years ago

Must use master password each time with Chrome

So I use my fingerprint to unlock the 1Password app on my MacBook Pro. I have it set so I only have to actually enter my password once a month. For the longest time that is all I had to do. I use ...
browser extension
Anonymous's avatar
Anonymous
5 years ago

Hey @ChanelCinq ,

We strongly recommend that you remove the "1Password extension(desktop app required)" extension, and stick to "1Password - Password Manager".
It can and should connect to your 1Password desktop app and unlock with Touch ID, which we will troubleshoot.

Please try the following after you remove the extension I mentioned above:

  1. Right click the little 1Password icon in your Mac's menu bar (where the clock is) and select "Quit 1Password Completely".
  2. Go to your Applications folder and delete the 1Password app. Do not use any 3rd party cleaning apps! Perform this task manually and your data will not be deleted.
  3. Restart your Mac.
  4. Download and install a fresh copy of 1Password: https://1password.com/downloads/
  5. Open 1Password, then open your browser, wait a few moments and see if the extension unlocked on its own.

If it did, it is now connected to the desktop app and will lock/unlock with it (and will also allow you to unlock it with Touch ID.
In case the issue persists, please send us the following to mailto:support+x@1password.com:
- The extension's log: https://support.1password.com/cs/extension-console-log/
- A diagnostics report: https://support.1password.com/diagnostics/
- A short description of the issue and a link to this discussion.