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Forum Discussion
Former Member
3 years agomy 1password app in my mac crashes
hi, i can't access my passwords anymore. i get the following error when i try to start it. Here is the error.
Can you help me?
Translated Report (Full Report Below)
Process: 1P...
1P_Tommy
Moderator
3 years ago@CynthiaDematteis
Can you email that report and a diagnostics report to my colleagues on the email support team so we can take a deeper look.
Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.
Include the following:
Your user name here in the forum. CynthiaDematteis
A link to this topic. https://1password.community/discussion/142639/my-1password-app-in-my-mac-crashes#latest
-
- Open 1Password.
- Press command and comma. The 1Password preferences will open.
- Tap Advanced.
- Click Send Diagnostics.
- Click Reveal to locate the report in your downloads folder.
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Alternative:
If you're unable to open the app the following instructions will help you locate our log files. Please send them over in lieu of the report.
- Open Finder.
- Click Go in the menu bar at the top of the screen.
- Click Go to Folder.
- In the new pop-up window that appears paste:
~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data
- Press return on your keyboard.
- Find the folder titled `logs' and right-click on it.
- Click Compress "logs".
- Attach the
logs.zipfile that is created to your reply.
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
This will help us connect the dots as they say.