my 1password app in my mac crashes

@CynthiaDematteis

Can you email that report and a diagnostics report to my colleagues on the email support team so we can take a deeper look.

Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

Include the following:

Your user name here in the forum. CynthiaDematteis
A link to this topic. https://1password.community/discussion/142639/my-1password-app-in-my-mac-crashes#latest

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1. Open 1Password.
2. Press command and comma. The 1Password preferences will open.
3. Tap Advanced.
4. Click Send Diagnostics.
5. Click Reveal to locate the report in your downloads folder.

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Alternative:

If you're unable to open the app the following instructions will help you locate our log files. Please send them over in lieu of the report.

1. Open Finder.
2. Click Go in the menu bar at the top of the screen.
3. Click Go to Folder.
4. In the new pop-up window that appears paste:

~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data

1. Press return on your keyboard.
2. Find the folder titled `logs' and right-click on it.
3. Click Compress "logs".
4. Attach the logs.zip file that is created to your reply.

• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

This will help us connect the dots as they say.