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VirtualNic's avatar
VirtualNic
New Contributor
2 years ago

My 1Password crashes on Andoid debvices

Dear community, I just purchased 1Password, and it crashes on two Androis devices. Error Description: 1Password crashes on two mobile devices. After starting the app, the screen asking for th...
android
VirtualNic's avatar
VirtualNic
New Contributor
2 years ago

Hello Dave,

thanks a loo for your reply.

I received the hint to clear the 1Password storage on the Android device.

After I cleared the storage (and cache), the App started fine. But as soon as I closed the app (by manually closing it or re-starting the device), the issues was back again and the 1Password app crashed after signing in.

The next day I again cleared the storaged and cache, but then re-started (!) the Android device, and only then opened 1Password; and after that it never crashed again. Not sure if the re-start makes a difference, or it was by accident (maybe an update).

However, it works now.

I received good and fast support from 1Password, very much appreciated!

Best regards, Nic