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Former Member's avatar
Former Member
3 years ago

My 2FA not being recognized

Installed 1Password on new iPhone 14 Pro and did not save my Google 2FA code from my previous phone before I erased it. I installed Google 2FA on new device but 1Password is not recognizing it.
ios
Former Member's avatar
Former Member
3 years ago

Hi 1P_Dave , thanks for the offer to help. I am unable to log into my account via browser or browser extension. Says my account is locked. I subscribed via Google will charge me after the 14 day trial. I can get into 1Password on my new phone and have the secret code. When it then prompts me for the 2FA 6 digit code it’s not accepting the one generated by Google Authenticator on my new device

  • 1P_Timothy's avatar
    1P_Timothy
    Icon for Community Manager rankCommunity Manager
    31 days ago

    Thanks for your feedback on this silsurf​. I'm glad to hear you've got everything sorted now.

    While it may not be feasible to create a guide for every scenario, I'd agree that documentation covering how to add an existing 1Password user to a family account could be very useful. I've shared your comments with the team.

    If we can help with anything else, just let us know! Thanks again. 

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Installed 1Password on new iPhone 14 Pro and did not save my Google 2FA code from my previous phone before I erased it. I installed Google 2FA on new device but 1Password is not recognizing it.

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Installed 1Password on new iPhone 14 Pro and did not save my Google 2FA code from my previous phone before I erased it. I installed Google 2FA on new device but 1Password is not recognizing it.

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Hi 1P_Dave , thanks for the offer to help. I am unable to log into my account via browser or browser extension. Says my account is locked. I subscribed via Google will charge me after the 14 day trial. I can get into 1Password on my new phone and have the secret code. When it then prompts me for the 2FA 6 digit code it’s not accepting the one generated by Google Authenticator on my new device

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Hi , thanks for the offer to help. I am unable to log into my account via browser or browser extension. Says my account is locked. I subscribed via Google will charge me after the 14 day trial. I can get into 1Password on my new phone and have the secret code. When it then prompts me for the 2FA 6 digit code it’s not accepting the one generated by Google Authenticator on my new device

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1Password App blank after Mac Update","moderationData":{"__ref":"ModerationData:moderation_data:153327"},"body":"

Your support ticket ID is XUR-53921-394

(You might notice my 1Password App email is my work email address)

EDIT: This morning (after cold reboot) the 1Password App window doesn't even open anymore, just the icon in the Dock. \"Open Quick Access\" menu option opened the finger print scan/unlock, then showed a blank popup.



Thanks Dave

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WilliamHolmes 

\n

Thank you for posting the Support ID. I see that my colleagues have reached out to you over email, please continue the conversation there. 

\n

-Dave

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1P_Dave 

They did offer some suggestions which didn't help.

I took the leap to uninstall and reinstall the App.

The reinstallation / login was seamless, much easier than expected, everything still as it was, nothing else to be done.

All good now.

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