Forum Discussion

Former Member's avatar
Former Member
3 years ago

My 2FA not being recognized

Installed 1Password on new iPhone 14 Pro and did not save my Google 2FA code from my previous phone before I erased it. I installed Google 2FA on new device but 1Password is not recognizing it.
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

@HueG

I'm sorry that you're still unable to access 1Password. I recommend sending an email to support+forum@1Password.com so that our support team can help you directly. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave