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Former Member's avatar
Former Member
3 years ago

my installer has been waiting for data to be moved for 2 days, and I'm afraid to close the app.

Been using 1password for over a decade, love love love it. have the families account. I'm trying to install 1password8 on my x86 work machine. I downloaded the installer, started it up, and it as...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @jtligon! 👋

I'm sorry that the 1Password 8 installer is stuck. If you previously had 1Password 7 installed on your Mac then please try these steps (don't worry, your data is safe):

  1. Quit the 1Password 8 installer.
  2. Open and unlock 1Password 7.
  3. Confirm that you can see your items.
  4. Leave 1Password 7's main window open.
  5. Run the 1Password 8 installer again while 1Password 7 is open.

If that doesn't work then please let me know and I can help further. 🙂

-Dave