Forum Discussion

Anonymous's avatar
Anonymous
4 years ago

My master password stopped working on my iphone

My master password stopped working on my iphone11 (iOS15.5). Still works on other devices. If I delete the app from iphone will that affect other devices? What is best way to proceed? 1Passwor...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
4 years ago

Hello @harrsam! 👋

I'm sorry to hear that you're unable to unlock 1Password on your iPhone. I'd like to know a little more about how you're using 1Password:

  1. If you have a 1Password account then are you able to log in to your 1Password account on 1Password.com (in the browser, not the app)?
  2. Do you see all of your items in a correct state when you log in to your 1Password account on 1Password.com (in the browser, not the app)?

I look forward to hearing from you. 😊