Forum Discussion

Former Member

4 years ago

My topic was closed immediately

I am not very happy. After having used 1P successfully for many years, recently updated to the latest version, and now running into issues I am not able to resolve I opened a topic about it. I ...

browser extension

macos

Alvin_L_1P

1Password Team

4 years ago

Hi @Zews,

I sincerely apologize for the ongoing issue. We'll need to take a closer look at how 1Password is currently set up on your Mac. Can you send us a diagnostics report from your Mac?

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com (change the 'To:' address to this one from the default). With your email please include:

A link to this thread: https://1password.community/discussion/128277/my-topic-was-closed-immediately#latest
Your forum username: Zews

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Alvin

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home","parent":{"__ref":"Category:category:discuss"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:cuxzj43862"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:discuss"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"theme":{"__ref":"Theme:customTheme1"},"boardPolicies":{"__typename":"BoardPolicies","canViewSpamDashBoard":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","args":[]}},"canArchiveMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","key":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","args":[]}},"canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}}},"linkProperties":{"__typename":"LinkProperties","isExternalLinkWarningEnabled":true}},"ForumTopicMessage:message:80668":{"__typename":"ForumTopicMessage","uid":80668,"subject":"My topic was closed immediately","id":"message:80668","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:80668","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:80668"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:80668"},"body@stripHtml({\"truncateLength\":200})":" I am not very happy. \n\n After having used 1P successfully for many years, recently updated to the latest version, and now running into issues I am not able to resolve I opened a topic about it. \n\n I ...","body@stringLength":"1612","rawBody":"

I am not very happy.

\n\n

After having used 1P successfully for many years, recently updated to the latest version, and now running into issues I am not able to resolve I opened a topic about it.

\n\n

I received one response that was not helpful as it did not answer my questions.

\n\n

A second response by a 1P Team Member said \"As provided (thanks for the assist!), 1Password for Chrome can be downloaded from the link there.\" Yet, I'd like to point out, my question was not about 1Password for Chrome! It was about the stand alone Version 7.9.3

\n\n

In the same response he said \"It sounds like you might be running into other issues though, and I see you've reached out to us as well, so continuing that conversation would be best. Please keep an eye out for our response. To avoid duplicating our efforts, I'm going to go ahead and close this thread.\"

\n\n

What conversation? I have sent multiple emails and I have not heard anything from anybody. I am still dealing with 1P that doesn't work as it is supposed to. Very frustrating after dozens of years of near flawless use and support.

\n\n

Thanks a lot 1P Team Member.

\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nReferrer: forum-search:My topic was closed immediately

\n","kudosSumWeight":0,"postTime":"2022-03-25T12:10:33.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:macos","text":"macos","time":"2025-01-27T11:38:42.471-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:80668_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":157},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

I am not very happy.

\n\n

After having used 1P successfully for many years, recently updated to the latest version, and now running into issues I am not able to resolve I opened a topic about it.

\n\n

I received one response that was not helpful as it did not answer my questions.

\n\n

A second response by a 1P Team Member said \"As MerryBit provided (thanks for the assist!), 1Password for Chrome can be downloaded from the link there.\" Yet, I'd like to point out, my question was not about 1Password for Chrome! It was about the stand alone Version 7.9.3

\n\n

Thanks a lot 1P Team Member.

\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nReferrer: forum-search:https://1password.community/search?Search=My%20topic%20was%20closed%20immediately

"},"Conversation:conversation:80668":{"__typename":"Conversation","id":"conversation:80668","solved":false,"topic":{"__ref":"ForumTopicMessage:message:80668"},"lastPostingActivityTime":"2022-03-31T17:59:12.000-07:00","lastPostTime":"2022-03-31T17:59:12.000-07:00","unreadReplyCount":9,"isSubscribed":false},"ModerationData:moderation_data:80668":{"__typename":"ModerationData","id":"moderation_data:80668","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:80668_1":{"__typename":"Revision","id":"revision:80668_1","lastEditTime":"2022-03-25T12:10:33.000-07:00"},"ForumReplyMessage:message:80677":{"__typename":"ForumReplyMessage","id":"message:80677","conversation":{"__ref":"Conversation:conversation:80668"},"author":{"__ref":"User:user:16601"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:80668/message:80677","revisionNum":1,"uid":80677,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: My topic was closed immediately","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:80677"},"parent":{"__ref":"ForumTopicMessage:message:80668"},"body":"

Hi @Zews,

\n\n

I sincerely apologize for the ongoing issue. We'll need to take a closer look at how 1Password is currently set up on your Mac. Can you send us a diagnostics report from your Mac?

\n\n

Sending Diagnostics Reports (Mac)

\n\n

Attach the diagnostics to an email message addressed to support+forum@1password.com (change the 'To:' address to this one from the default). With your email please include:

\n\n

A link to this thread: https://1password.community/discussion/128277/my-topic-was-closed-immediately#latest
\nYour forum username: Zews

\n\n

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

\n\n

Alvin

","body@stringLength":"1049","rawBody":"

Hi @Zews,

\n\n

I sincerely apologize for the ongoing issue. We'll need to take a closer look at how 1Password is currently set up on your Mac. Can you send us a diagnostics report from your Mac?

\n\n

Sending Diagnostics Reports (Mac)

\n\n

Attach the diagnostics to an email message addressed to support+forum@1password.com (change the 'To:' address to this one from the default). With your email please include:

\n\n

A link to this thread: https://1password.community/discussion/128277/my-topic-was-closed-immediately#latest
\nYour forum username: Zews

\n\n

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

\n\n

Alvin

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