Forum Discussion

Former Member's avatar
Former Member
3 years ago

Need assistance on an unrecognized login

I received an email notice late last night that my account had been signed into out of state from where I currently live. I was online "near" that timeline and did use the app but the notice caught me off guard because it was in the wrong state. I can't remember exactly what I was doing because between several browsers, and the desktop vs the browser version of the app I was just trying to get it. Exact language of email below. In any event, I logged in this morning to my profile and deauthorized that login. Should I be concerned my security has been compromised? If so what should I do. I could have sworn I was on my phone but cannot be sure.

"Your 1Password account was just used to sign in from 1Password for Safari."

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
Referrer: forum-search:unauthorized login

macos
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    @Larr3791

    I've located your email and one of my colleagues will send you a reply as soon as possible. To prevent having the same conversation in two places at once I'm closing this thread. 🙂

    -Dave

    ref: BCH-15943-725

  • Former Member's avatar
    Former Member
    3 years ago

    Thanks Tommy. I will follow up via the email you suggested.

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    @Larr3791

    Are you on an Apple device? Typically, I see messages like this when someone is using iCloud relay.

    About iCloud Private Relay - Apple Support

    When Private Relay is enabled, your requests are sent through two separate, secure internet relays. Your IP address is visible to your network provider and to the first relay, which is operated by Apple. Your DNS records are encrypted, so neither party can see the address of the website you’re trying to visit. The second relay, which is operated by a third-party content provider, generates a temporary IP address, decrypts the name of the website you requested, and connects you to the site. All of this is done using the latest internet standards to maintain a high-performance browsing experience while protecting your privacy.

    It would be best to email us using support+forum@1password.com. Be sure to use the email address tied to the account in question. My colleagues on the email team can help answer your questions and keep your details out of this public forum.

    --

    From a personal side of things I have seen my location reported as several several hundreds of miles away (states), just as you did. At that time it was indeed iCloud relay and also my ISP. It never hurts to be sure and I commend you for that.