Forum Discussion

deviantintegral's avatar
deviantintegral
Occasional Contributor
3 years ago

New account at fridge-filters.ca doesn't prompt to save credentials

I noticed two issues when creating an account at fridge-filters.ca: I created the account during the checkout process, and 1Password didn't save the generated login in the app at all. Instead, I...
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steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Hey deviantintegral,

I'm sorry you are having difficulty on this particular website. I have done some testing on my end.

  1. I added an item to my basket and proceeded to check out > sign up. The sign up form was a little interesting, 1Password didn't show a 'Suggested password' prompt beneath the field but when I clicked on the 1Password icon in the field I was able to get it to show, when clicking on this I was able to follow the usual save flow to save my credentials. Can you describe the steps you took and the behaviour you saw? Where did you fill the generated password from that wasn't saved? Did you see a 'Save in 1Password' prompt?

  2. I went to https://www.fridge-filters.ca/customer/account/login/ and entered some data into the fields. 1Password then displayed the 'Save in 1Password' prompt beneath the field and on clicking this I could save my credentials. Can you let me know if you saw this prompt as shown below?