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Former Member
4 years ago

catastophy after I signed up for the 3 year individual plan

*TR;DL: *

I made the mistake of signing up for the 3 year individual plan. The result in my local vault passwords on my mac moved to 1Password.com. 2 days later the unlock password for the 1password app on my mac stopped working and the 1Password.com migrated passwords are gone.

Details:

I signed up for the 3 year individual plan, an action I now regret, when the 1password app (v7.9.3) on my mac (macOS 12.3) propped me to do this. What I didn't realize was this was going to was prepare me for 1Password v8. I thought this was simply a 3 year personal account extension.

This 3 year individual plan action took the 576 items that were in a local v7 vault on my mac (and synced via iCloud) and moved them to a 1password.com vault "in the cloud". 2 days later, the unlock password for my 1password app on my mac no longer recognizes my unlock password!

The signup for the 3 year individual plan took place on 2022 Mar 19. On both 2022 Mar 19 and 2022 Mar 20 I could see the 576 items (that were on a local vault on my mac could be seen in a private vault on 1Password as well on 1password app on my mac). On both 2022 Mar 19 and 2022 Mar 20 the unlock password worked fine.

On 2022 Mar 21: my unlock password for my 1password app no longer works. The 1password.com account no longer shows the vault with the 576 items. It only shows the few items on the vaults from my family plan.

Thankfully my iOS devices still have access to my 576 items from my local vault that are being synced via iCloud, otherwise I would have lost all password access.

Might be important:

I had a family plan with 2 small vaults on 1Password.com. The personal plan where my 576 local vault items migrated to, could be see on 1password.com AND the 1password app on my mac for about 2 days.

The personal plan (created when I signed up for the 3 year individual plan) and family plan used the same Email password. I even used the same 1Password.com password, in part, because they stared the same secret key.

I am using 1password v7.9.3 on macOS 12.3.

Timeline:

2022 Mar 19

  • signed up for the 3 year individual plan
  • found my 576 items in my iCloud synced vault were migrated to 1password.com
  • able to use both 1Password.com and 1password app on my mac to see the 576 items

2022 Mar 20

  • able to use both 1Password.com and 1password app on my mac to see the 576 items

2022 Mar 21

  • unable to unlock my 1password app on my mac
  • the 576 items in my personal migrated 1password.com account are gone
  • only my iOS devices that are still syncing my local vault via iCloud can see my 576 items

Recommendation:

Do not sign up for the 3 year individual plan if you have passwords in a local vault.

Do not assume that just because things are going OK for a few days, that they will stay OK.

You probably want to not sign u for a 3 year individual plan if you have a family plan.


1Password Version: 7.9.3
Extension Version: Not Provided
OS Version: macOS 12.3

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Hello everyone, 👋

\n\n

Welcome to November! 🥰 When the sun's out it's a gorgeous month for walking around the parks and forests. To kick off the month we have build #80400040 to make those sunny days extra special and to help enjoy those days when the sun might not be as shining as much as we'd like. 😘

\n\n

Adding an account during initial setup as well as adding a new account have a nice new design and several quality of life improvements. On Mac existing accounts are obtained from iCloud Keychain so all you need to do is enter your account password. On Windows any existing accounts found from previous versions of 1Password will be shown so just typing a password is all you need to add them. On Linux this screenshot won't apply to you, at least not just yet.

\n\n

\n\n

You can find a full set of changes in our release notes for macOS , Windows , and Linux. Or, select the What’s New item from the feedback menu within the app.

\n\n

This is our release candidate for our official launch of 1Password 8 on Windows as well as the 8.4 stable update on Linux. Please raise any issues you may find as soon as you can so we can triage them before the releases.

\n\n

As always, thank you so much for participating in the early access release and helping us to improve 1Password. We couldn't have gotten this far without you and the releases are so much better as a direct result of you. Thank you! 🙏🏻🤗

\n\n

Installation

\n\n

If you enjoy being on the bleeding edge and providing feedback and bug reports, you can get early access for your favourite platforms here:

\n\n\n\n

Have fun and thank you for helping us shape the future of 1Password. Enjoy! ❤️

","body@stringLength":"2965","rawBody":"

Hello everyone, 👋

\n\n

Welcome to November! 🥰 When the sun's out it's a gorgeous month for walking around the parks and forests. To kick off the month we have build #80400040 to make those sunny days extra special and to help enjoy those days when the sun might not be as shining as much as we'd like. 😘

\n\n

Adding an account during initial setup as well as adding a new account have a nice new design and several quality of life improvements. On Mac existing accounts are obtained from iCloud Keychain so all you need to do is enter your account password. On Windows any existing accounts found from previous versions of 1Password will be shown so just typing a password is all you need to add them. On Linux this screenshot won't apply to you, at least not just yet.

\n\n

\n\n

You can find a full set of changes in our release notes for macOS , Windows , and Linux. Or, select the What’s New item from the feedback menu within the app.

\n\n

This is our release candidate for our official launch of 1Password 8 on Windows as well as the 8.4 stable update on Linux. Please raise any issues you may find as soon as you can so we can triage them before the releases.

\n\n

As always, thank you so much for participating in the early access release and helping us to improve 1Password. We couldn't have gotten this far without you and the releases are so much better as a direct result of you. Thank you! 🙏🏻🤗

\n\n

Installation

\n\n

If you enjoy being on the bleeding edge and providing feedback and bug reports, you can get early access for your favourite platforms here:

\n\n\n\n

Have fun and thank you for helping us shape the future of 1Password. Enjoy! ❤️

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New early access update is now available","moderationData":{"__ref":"ModerationData:moderation_data:136447"},"body":"

@MacKopes

\n\n

Could you please clarify what you mean by \"global search\"? I'd like to be sure we're talking about a known situation and not something new/unknown.

\n\n

Thanks!

\n\n

Ben

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+1 on need for global search to work like it does in v7.

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No offense, but having a barely functioning search capability is a major issue. I understand needing to develop a solid foundation to implement more advanced search functions, but if that foundation isn't ready yet, 1Password 8 shouldn't be released until it is. As viswiz, when you have 100's of passwords, a fully functioning search feature isn't a luxury, but a necessity.

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1P_Ben I‘m using 1Password almost since its first release. Search always worked as expected… it just found what I was looking for ignoring the case or if it’s just a substring. This is the way search typically works in Spotlight, Word, google or any other application. It‘s even the way it still works in 1Password 7. Even taking into account that version 8 is not just a rewrite but a completely new software who thought it‘s a good a idea to implement a sub standard search?

\n\n

In the other thread you mentioned Unicode problems and that it takes time to resolve. This thread is two months old and nothing has changed.

\n\n

I agree that AgileBits had a solid track record of frequent updates. But your company has changed significantly. The old AgileBits would have released the new sharing feature with accompanying security whitepapers. Not this time…
\nIn the past you would not have called a version ready for release with major problems still being unresolved.

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1P_Ben Thanks, indeed you're right. Uppercase works. Any insight on why \"Agilebits\" doesn't work?

\n\n

I'm used to many popular password managers but mainly used 1Password and Keepass. KeepassXC (cross-platform third party client) can search pieces of words everywhere, uppercase of not, even those contained in URLs, notes etc.

\n\n

That can be quite practical in some situations.

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\n

For instance, if you'd like to search for an entry named \"AgileBits\", typing \"Bits\" won't give you what you want

\n
\n\n

This specific case would actually work as desired. If the entry were named \"Agilebits\" and you searched for \"bits\" the item would not be found, however.

\n\n

Ben

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I've seen the messages about the search capabilities. It's true that it has some limitations right now. For instance, if you'd like to search for an entry named \"AgileBits\", typing \"Bits\" won't give you what you want, you have to start by typing \"Agile\". if the word is \"Agile Bits\" or \"Agile-Bits\" typing \"Bits\" will work however.

\n\n

Basically, seems like 1Password 8 can't search for parts of words if they don't have spaces, dashes and so on.

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viswiz I think the best we can do here is promise that 1Password 8's first stable release certainly won't be it's last and ask for some patience as we continue to improve the product. We have a solid track record of frequent updates, and I imagine that'll be even better once all of our development efforts can focus on v8.

\n\n

As we've discussed in other threads, there are downsides to having search pick up substrings the way you'd like for it to without first building a more solid foundation (i.e. it may break search entirely for some languages). We'd like to build that foundation eventually, but it won't be ready for the first stable release.

\n\n

Ben

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James_Dressel_1P I hope that you continue to improve 1Password. Every software contains bugs. Some are minor, some are major and some are even blockers.
\nI'm working for more than 20 years as a software developer and none of the companies I've been working with would have considered releasing an application with a blocker issue like the badly broken search. Due to this issue the only remaining way to reliably find an item within hundreds of elements is browsing them! Sorry, but that is not the way the AgileBits I used to know handled serious issues.

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Thanks for the feedback, Former Member, EnerJi and viswiz. We're listening!

\n\n

I just want to briefly note that, while the official launch of 1Password 8 for Windows will be a milestone (and a big one, we hope!) that won't be the end of the iterative process for us. Fixes, improvements, and new features will continue to come on a regular basis, and we're paying close attention to what folks like you are asking for. And we appreciate that you let us know where the value is for you!

\n\n

We've just pushed out a new version to the beta channel, #80400045. We were not satisfied with our Korean and Japanese translations, and have disabled them while we improve those translations. Otherwise the build is identical to #80400040.

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