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smwardle's avatar
smwardle
New Contributor
3 years ago

New logins not visible

Recently new logins created when browsing in Safari on the mac aren't visible in the 1Password until the app is locked and reopened. They do appear on linked devices (iPhone and iPad) almost immediately however.

1Password Version: 8.9.8
Extension Version: Not Provided
OS Version: macOS 12.6.1
Browser:_ Safari
Referrer: forum-search:https://1password.community/search?Search=New%20login%20not%20visible

macos

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  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    smwardle – Thanks! We've got it, and one of the team will reply to your email as soon as they can. :)

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi there smwardle

    Sorry to hear about this. It might be best for us to take a look at 1Password's logs in this case, so I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    ⚠️ Don't post your diagnostics report here.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much! :)

    — Grey